SERVPRO of West Coral Springs / West Parkland Employee Photos

Michael Panster

Owner of SERVPRO of West Coral Springs / West Parkland

The team at SERVPRO of West Coral Springs / West Parkland realizes and empathizes with the trauma and stress that often follow a fire or water damaging event and the disruption it introduces into your life, and home, or business. We intend to help minimize the interruption to your life and rapidly make it "Like it never even happened." We are here to help our neighbors.

Our skilled technicians, marketing force, and office staff are always ready to give a hand and make your life easier after a structural loss to your property.

My family has proudly been a part of the South Florida area since 2011. My wife April and our three children participate in both school and athletic programs. Our goal is to utilize this blog as a forum to interact and educate our neighbors regarding all issues with water and fire damage cleanup and restoration along with mold remediation.

April Panster

April Panster graduated from the University of Miami; she is a Hurricane, tried and true. She started her working career with Comcast Cable in Fort Lauderdale until we relocated to New York City. She stayed within her chosen field and further developed her talents and skill set with NCC, National Cable Communications. She offered the sales and advertising to local viewers, by way of this digital media giant for all the major cable television providers in the greater Metropolitan area. Upon returning to our roots in Florida in 2005, April was, with opened arms, welcomed back to Comcast Cable in West Palm Beach, where she was responsible for all election advertising sales and coordination with both regional and national advertising agencies.

male employee posing in a black servpro shirt, green background

Karl Robinson

Karl is the General Manager of SERVPRO of West Coral Springs / West Parkland. He manages our team from accounting to on-site inspections to administrative actions. He ensures that all job files are properly audited, current, and contain all required documentation. Karl develops and implements annual office administration plans with our owner and budgets to automate and improve office productivity.

female employee with brown hair and a black sweater

Marilyn Laureano

Marilyn is our Administrative Assistant at SERVPRO of West Coral Springs / West Parkland. She is responsible for communications via written correspondence and electronic means. Marilyn puts the greatest value in meeting critical deadlines while always providing outstanding customer service. Her data entry skills are of the highest caliber when she prepares estimates, invoices, and always customer focus. She wears many hats as she helps with internal quality review files along with helping to schedule crew assignments and distribution of our manpower. Whether it is fire damage or water damage in Coral Springs to Ft. Lauderdale, she is ready to help our entire SERVPRO family. Need help? Contact us 24/7 at (954) 973-4130 and chances are Marilyn answers the phone.

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Josh is our Office Manager at SERVPRO of West Coral Springs / West Parkland. He operates with our office staff to complete accounting and administrative activities. He aids in the development and implementation of our annual office administration plan and budget. Josh is keen on automating and improving office productivity. He is in contact with our residential and commercial customers to ensure complete satisfaction with all cleanup and restoration projects. He can be reached by calling (954) 973-4130.

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Frank Rodriguez

Frank is the Operations Manager at SERVPRO of West Coral Springs / West Parkland. He assures that Supervisors, Crew Chiefs, and Production Technicians have the vehicles, equipment, and supplies needed for task completion. Frank even helps train new field and office personnel. Frank is the grease that keeps our office running without squeaks. All clients can reach him by calling (954) 973-4130.

Front view of Isabel office staff

Isabel Connelly

Isabel is our Marketing Director. She spearheads our sales force for SERVPRO of West Coral Springs / West Parkland. She focuses on growing and developing our customer base by employing a systematic methodology to identify new prospects and to routinely contact and follow-up with clients. She always looks for those marketing edges that can expand our brand. Isabel can provide and communicate clear and accurate pre-testing and scoping of services need by flood damage victims, along with assisting in estimates. She follow-ups on all sales efforts from our sales staff . We are the Water Damage, Fire Damage, Mold Remediation, and Cleaning Experts - We're Faster To Any Size Disaster; just ask Isabel! You can reach her at (954) 973-4130.

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Lenny is the Director of Strategic Marketing at SERVPRO of West Coral Springs / West Parkland. He is willing to help with any questions commercial property owners, management companies, and our neighbors may have regarding our cleanup and restoration services. Lenny extends our brand and goodwill by networking with local charities, business chambers, and trade associations. He manages our skilled sales force, which creates constant business for all our production employees and office staff. Have a question? Call Lenny at (954) 973-4130.

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Alicia is at Administrative Assistant at SERVPRO of West Coral Springs / West Parkland. She is very strong with customer service, answers the phone lines and email from potential customers and current ones. Alicia helps with Billings, logging service progress, and is always willing to help our office staff, owners, sales staff, and production technicians. Chances are that Alicia can answer your questions if you call her at (954) 973-4130.

Tim in a beard, posing in a black shirt


Tim is a Production Manager at SERVPRO of West Coral Springs / West Parkland. His management skills are exceptional as he interacts with both our production team and our office staff. Tim summarizes production activities, schedules, work orders, and visits, and helps at job sites. His knowledge of our industry means that he can address all water, fire, mold, and cleaning tasks to residential and business structures in Coral Springs, Parkland, and surrounding locales. Tim leads by example.

David Galerneau

David is our Production Manager at SERVPRO of West Coral Springs / West Parkland. He possesses excellent organizational and time management skills, and the ability to communicate clearly to the crew member, office staff, clients best of all, insurance adjusters and property managers. His duties include the scheduling of daily jobs assignments and assures that the highest quality of production and results occur. David is strict on following safety protocols. David is accountable for submitting weekly reports that summarize production activities. He has enhanced skills addressing all fire damaging events and related water damage to residential and business structures in Parkland, Coral Springs, and surrounding areas. David leads by example.

Frank Rodriguez

Frank is a Production Manager at SERVPRO of West Coral Springs / West Parkland who is responsible for managing our Field Supervisors, Crew Chiefs, and all phases of a project. He secures the job sites with reasonable expectations and communicates them to our residential customers and our commercial clients. He manages the interactions with insurance personnel, completing industry-specific paperwork in the field using an iPad, and the management of field crews and subcontractors. Frank coaches, instructs and trains new production technicians and field personnel. Frank heads all flood damage projects in the Coral Springs and Ft. Lauderdale areas and adheres to proper time management and scheduled deadlines. No surprises when Frank is on the job.

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Raymond is a Production Technician at SERVPRO of West Coral Springs / West Parkland. He is ready to work every day and provide our customers with excellent efforts to reduce the damage to their properties.

Robert Ansaroff

Robert is a Crew Chief at SERVPRO of West Coral Springs / West Parkland. He is in charge of developing a drying strategy for structures which includes the setup of air movers, dehumidifiers and other drying equipment, monitoring temperature using various sensors, and controlling the relative humidity RH and specific humidity (SH.) In addition to completing the documentation of our projects and validation of our drying goals, Robert is required to complete all necessary paperwork with the bill payer and coordinate and communicate with the insurance carrier on a daily. Robert pitches in with our production teams for mildew and mold remediation.

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Zev is a Production Technician at SERVPRO of West Coral Springs / West Parkland. He is at our customer's home on time and making life easier by removing the damaging water, fire, or mold issues. His IICRC accreditations mean the final walkthrough is successful. Zev is ready to help.

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Yaly is a Production Technician at SERVPRO of West Coral Springs / West Parkland. She has skills to do water and fire damage restoration at properties. Yaly also works with content cleaning at our climate-controlled facility.

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Roger is a Production Technician at SERVPRO of West Coral Springs / West Parkland. He is FSRT fire and smoke damage certified and can mitigate the fire losses at our customers' properties--both residential and commercial. Count on Roger for a great result, and no lingering odor.

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Bruno is a Production Technician at SERVPRO of West Coral Springs / West Parkland. His experience and training make him a key crew member for mold, fire, or water damage mitigation. He is great with customers, and leaves the job site safe and clean at the end of the workday.

male employee posing in a black shirt, with a green backdrop


Ernie is a Production Technician at SERVPRO of West Coral Springs / West Parkland. He reduces the stress our customers experience because of water and fire damage to their homes. His working knowledge and training provide excellent results. The job site, upon the workday's completion, is always left safe, clean, and sanitary for our customers.